UK Business Minister, Jo Swinson has announced a new process in relation to processing complaints about Insolvency Practitioners. The new route will make any issues much easier to deal with if a person has a valid issue or grievance in relation to an IP. Previously it was much harder to complain if a person felt that an issue was not being dealt with correctly or efficiently. Prior to the new gateway for complaints, an individual would have to work out which governing body the IP belonged to-a process that in many cases was not made easy by the IP or Company involved. Bearing in mind there could be eight different authorising bodies the process was not clear or user friendly to the average person who may have been experiencing difficulty with their IP. The new process is also expected to result in massive savings which can be passed onto the creditors; a figure of £30 million pounds could be quite possible.